This section contains Kerv's features and services, organised by practice. Use this as the baseline for all competitive feature comparisons.
🏢 About Kerv
Kerv is a UK-based technology services provider, PE-backed by Bridgepoint Development Capital, with £104.1m FY2024 revenue (+40% YoY). Kerv operates across five specialist practices, delivering end-to-end cloud and digital transformation for UK mid-market and enterprise customers. Kerv is B Corp certified (score 109.9) and holds the broadest set of Microsoft and Genesys partner credentials in the UK.
Headquarters: London, UK
Employees: ~741
Website: kerv.com
🧩 The Five Practices
☁️ Kerv Experience — Contact Centre & CX
Kerv Experience is the UK's longest-standing Genesys Cloud Elite Partner, delivering AI-powered customer experience transformation.
Feature / Service | Detail |
Genesys Cloud CX | Full platform deployment, configuration, and managed service — voice, digital, messaging, and AI in a single cloud platform |
CCaaS Migration | End-to-end migration from legacy on-premise or hosted contact centre platforms to Genesys Cloud |
Agentic AI (LAM) | Genesys Language Agnostic Model (GA end April 2026) — autonomous AI agents handling back-office and CX workflows without scripts |
Genesys WEM | Workforce Engagement Management — forecasting, scheduling, quality management, and agent coaching |
AI Chatbot & Virtual Agents | Conversational AI bots for self-service, triage, and deflection — integrated with Genesys Cloud |
Genesys + Salesforce Integration | CRM-embedded agent desktop and journey orchestration across Salesforce Service Cloud |
AWS European Sovereign Cloud | Genesys Cloud available on AWS Sovereign Cloud for regulated UK buyers requiring data residency guarantees |
LAM Readiness Assessment | Scoped engagement mapping back-office workflows to LAM agentic AI capability — with modelled ROI output |
🔒 Kerv Collaboration & Compliance
Unified Communications, compliance recording, and regulated sector communication solutions.
Feature / Service | Detail |
Microsoft Teams Voice | Enterprise voice on Microsoft Teams — Direct Routing, Operator Connect, and Teams Phone deployment |
Compliance Cloud | FCA-grade communication compliance recording and archiving — covering voice, Teams, and digital channels |
Zoom UCaaS | Zoom-based UCaaS deployment and managed service for customers requiring non-Microsoft UCaaS |
Recording & Archiving | Multi-channel compliant recording for financial services, legal, and regulated sectors |
Generative AI for Compliance | AI-assisted review, tagging, and summarisation of compliance recordings |
🖥️ Kerv Digital — Microsoft Business Applications
Digital transformation across the Microsoft Power Platform, Dynamics 365, and Copilot ecosystem.
Feature / Service | Detail |
Microsoft Dynamics 365 | CRM and ERP implementation and managed service — Sales, Customer Service, Field Service, Finance |
Microsoft Power Platform | Low-code application development, Power Automate workflow automation, Power BI analytics |
Microsoft Copilot | Microsoft 365 Copilot deployment — licensing, adoption, and change management |
Microsoft Solution Designations | All six Microsoft solution designations achieved (Under Review — official confirmation pending) |
AI-Driven Process Automation | Intelligent automation using Power Automate, AI Builder, and Copilot Studio |
☁️ Kerv Transform — Cloud Infrastructure & Managed Services
Multi-cloud infrastructure, managed IT services, and security for UK mid-market and enterprise.
Feature / Service | Detail |
Multi-Cloud Strategy & Migration | Cloud readiness assessments, architecture design, and migration across Azure, AWS, and hybrid environments |
Azure Virtual Desktop (AVD) | AVD Specialisation holder — deployment, management, and optimisation via Nerdio Manager for Enterprise |
Nerdio Partnership | Nerdio Manager for Enterprise integrated into Kerv's AVD offer — cost control and centralised management |
Managed NOC / SOC | 24/7 Network Operations Centre and Security Operations Centre — monitoring, detection, and response |
Microsoft Sentinel | Cloud-native SIEM/SOAR — threat detection, investigation, and automated response |
SD-WAN & SASE | Software-defined wide area networking and Secure Access Service Edge for distributed enterprise |
Cyber Essentials Advisory | Compliance advisory for Cyber Essentials and Cyber Essentials Plus — including Danzell v3.3 (deadline 27 April 2026) |
G-Cloud Supplier | Listed G-Cloud supplier — fully compliant with Crown Commercial Service framework requirements |
📊 Kerv Connect — Network & Connectivity
Managed network and connectivity services underpinning Kerv's cloud and CX platforms.
Feature / Service | Detail |
Private & Public WAN | Managed wide area network services — MPLS, broadband, and leased line connectivity |
SIP Trunking | Carrier-grade SIP trunking for voice infrastructure — supporting CCaaS and UC platforms |
Network Security | Firewall management, intrusion detection, and network-level security services |
Connectivity for CCaaS | Network underpinning for Genesys Cloud CX deployments — ensuring resilience and quality of service |
🏆 Kerv's Competitive Differentiators
Differentiator | Detail |
🥇 EMEA's Longest-Standing Genesys Elite Partner | Unmatched Genesys Cloud depth — attached to a $2.6bn ARR platform growing at +35% YoY |
🌱 B Corp Certified (109.9) | Only major UK CCaaS & managed services provider with B Corp certification — unmatched in competitive set |
🖥️ All Six Microsoft Solution Designations | Broadest Microsoft partner credentials in the UK mid-market managed services space |
🏗️ Five-Practice Breadth with Specialist Depth | No single competitor replicates all five practices — Experience, Compliance, Digital, Transform, Connect |
💷 Institutional Scale | £104.1m FY2024 revenue (+40% YoY) — Bridgepoint-backed with PE growth trajectory |
🌍 International Footprint | Employee presence in 11 countries — supporting global enterprise deployments from a UK base |
🎯 Primary Markets & Sectors
- 🏦 Financial Services (FSI)
- 🏛️ Public Sector & Central Government
- 🏥 Healthcare & NHS
- ⚖️ Legal
- 🛍️ Retail & Consumer
- 🤝 Charity & Not-for-Profit
- 🏘️ Housing Associations
- 🎓 Higher Education
- 🏢 BPO & Outsourcing
- 🌐 Channel Islands (regulated financial services)