SCENIC MIND INTELLIGENCE HUB — CALLCORP
NICE — COMPANY INTELLIGENCE PROFILE
Structured competitive intelligence on NICE Ltd (NASDAQ: NICE). Source linked and confidence rated throughout.
Intelligence Updates (2026-04-08)
- Financial results FY2025 added (USD 2.95 billion revenue) 🛡️
- Cognigy acquisition (USD 995 million) added 🛡️
- Pricing intelligence added 🛡️
- AI ARR growth (66% YoY to USD 328 million) added 🛡️
- Gartner positioning added (Strong Performer in VoC 2025) 🛡️
Company Overview
Score vs CallCorp | High Threat — market leader, dominant scale and AI maturity |
Parent Company | NICE Ltd (publicly listed, NASDAQ: NICE) |
Ownership Type | Public |
CEO | Scott Russell (appointed 2025) |
Headquarters | Hoboken, New Jersey, USA |
Annual Revenue | FY2025: USD 2,945.4 million (up 8% YoY) 🛡️ |
Cloud Revenue | FY2025: USD 2,238.4 million (up 13% YoY) 🛡️ |
AI ARR | USD 328 million (up 66% YoY) 🛡️ |
Operating Margin | 21.9% (FY2025) 🛡️ |
Employees | Not Available |
Market Share | Not Available |
Funding Stage | N/A — publicly listed |
Product & Capabilities
Product: NICE CXone Mpower — a full suite, AI native CCaaS platform bundling omnichannel routing, AI powered analytics, workforce management, quality management, and performance reporting in a single cloud environment with a unified data layer. 🛡️
Key Capabilities:
- Journey Orchestration: AI Contact Center Orchestration Platform plots resolution paths, guides AI agents, monitors performance, proactively suggests automation opportunities
- Cognigy AI Agents: Acquired Cognigy for USD 995 million. AI agents work across front, middle, and back office to automate cross-system resolution workflows 🛡️
- Workforce Engagement Management: Industry leading WFM and QA solutions with True to Interval (TTI) forecasting 🛡️
- Partnerships: AWS, Salesforce, Snowflake integrations for data and knowledge access
CCaaS Type: Full Suite CCaaS, AI Native CCaaS 🛡️
Pricing
Package | Price (USD/user/month) |
Omnichannel Suite | From USD 110 |
Ultimate Suite | USD 249 |
AI Session Add-on | USD 0.25 per AI session |
Industry Specific Packages | Available (banking, healthcare, government) |
Alternative source (CloudTalk) reports range of USD 71 to 209 across six plans. 🔍
Strengths vs CallCorp
- Scale and market leadership. Nearly USD 3 billion revenue creates brand credibility that smaller vendors cannot match. 🛡️
- AI maturity. 66% AI ARR growth and AI included in 100% of seven-figure deals signals deep AI integration. 🛡️
- WEM depth. Industry leading workforce engagement management with decades of WFO heritage. 🛡️
- Cognigy acquisition. Enterprise AI agent capabilities across the full enterprise, not just customer service. 🛡️
Weaknesses vs CallCorp
- No partner channel OEM model. NICE sells direct and through resellers but does not offer CallCorp's white-label OEM approach. 🔍
- High pricing floor. Starting at USD 110+ per user per month may price out smaller contact centres. 🛡️
- Complexity. Full suite platforms can be complex to implement and manage for smaller operations. 🔍
- No self-hosting option. CallCorp offers on-premise and private cloud hosting that NICE does not. 🔍
Gartner Positioning
- Gartner Peer Insights VoC 2025: Strong Performer 🛡️
- 2025 CX Awards: Best Workforce Engagement Management Platform 🛡️
Recent Updates
- FY2025 results announced: 8% total revenue growth, 13% cloud revenue growth, 66% AI ARR growth 🛡️
- Cognigy acquired for USD 995 million: Enterprise AI agent provider for cross-system workflow automation 🛡️
- New CEO Scott Russell: Bringing renewed rigour in engaging CIOs and CFOs 🛡️
Sources
- https://www.nice.com/press-releases/nice-reports-14-year-over-year-cloud-revenue-growth-for-fourth-quarter-and-13-growth-for-full-year-2025
- https://cxfoundation.com/blog/ccaas-providers
- https://www.cloudtalk.io/blog/nice-cxone-pricing/
- https://www.cxtoday.com/contact-center/gartner-peer-insights-voice-of-the-customer-for-ccaas-2025/