SCENIC MIND INTELLIGENCE HUB — CALLCORP

FIVE9 — COMPANY INTELLIGENCE PROFILE

Structured competitive intelligence on Five9 Inc (NASDAQ: FIVN). Source linked and confidence rated throughout.

Company Overview


Score vs CallCorp	High Threat — established cloud native CCaaS with strong mid-market and enterprise presence
Parent Company	Five9 Inc (publicly listed, NASDAQ: FIVN)
Ownership Type	Public
CEO	Amit Mathradas (effective February 2026, previously CEO of Nintex)
Headquarters	San Ramon, California, USA
Annual Revenue	FY2025: USD 1,149 million (10% growth YoY) 🛡️
Q4 2025 Revenue	USD 300.3 million (8% growth YoY) 🛡️
Employees	Approximately 3,073 🛡️
Revenue per Employee	USD 366,894 🛡️
Dollar Based Retention	105% 🛡️
Adjusted EBITDA Margin	25.7% (Q4 2025) 🛡️
Market Cap	Approximately USD 1.32 billion 🔍

Product: Five9 Intelligent CX Platform — cloud native CCaaS with intelligent virtual agents, agent assist, and automated quality scoring. 🛡️

Key Capabilities:

Close partnerships with Google Cloud, Epic, Salesforce, ServiceNow, Microsoft Teams
Workforce Engagement Management: One of the deepest WEM portfolios (specialist coaching tools, multiple forecasting algorithms, gamification)
AI advancing across customer and agent engagement 🛡️
Brand founded in 2003, 13 years before NICE entered CCaaS
USD 150 million share repurchase programme announced

CCaaS Type: Cloud Native CCaaS, AI Native CCaaS 🛡️

🛡️

Cloud native heritage. First CCaaS solution released in 2003, deep brand recognition. 🛡️
Strong WEM portfolio. Among the deepest in the industry alongside NICE and Genesys. 🛡️
Revenue scale. Over USD 1 billion in annual revenue with 105% dollar retention. 🛡️
Enterprise partnerships. Google Cloud, Epic, Salesforce, ServiceNow, Microsoft Teams integrations. 🛡️

CEO transition risk. New CEO from outside CCaaS (workflow automation background). 🔍
No partner OEM model. Five9 does not offer white-label partner-controlled pricing. 🔍
No self-hosting option. Cloud-only deployment model. 🔍
High pricing floor. Starting at USD 119 may exclude SMB segment. 🛡️

Record FY2025 revenue: USD 1.1 billion, up 10% YoY 🛡️
New CEO: Amit Mathradas appointed February 2026, previously CEO of Nintex 🛡️
USD 150 million share repurchase programme announced November 2025 🛡️
Q4 2025 EPS beat: USD 0.80 vs estimate of USD 0.60 (beat by 33%) 🛡️

Sources

Company Overview


Score vs CallCorp	High Threat — established cloud native CCaaS with strong mid-market and enterprise presence
Parent Company	Five9 Inc (publicly listed, NASDAQ: FIVN)
Ownership Type	Public
CEO	Amit Mathradas (effective February 2026, previously CEO of Nintex)
Headquarters	San Ramon, California, USA
Annual Revenue	FY2025: USD 1,149 million (10% growth YoY) 🛡️
Q4 2025 Revenue	USD 300.3 million (8% growth YoY) 🛡️
Employees	Approximately 3,073 🛡️
Revenue per Employee	USD 366,894 🛡️
Dollar Based Retention	105% 🛡️
Adjusted EBITDA Margin	25.7% (Q4 2025) 🛡️
Market Cap	Approximately USD 1.32 billion 🔍

Product & Capabilities

Product: Five9 Intelligent CX Platform — cloud native CCaaS with intelligent virtual agents, agent assist, and automated quality scoring. 🛡️

Key Capabilities:

Close partnerships with Google Cloud, Epic, Salesforce, ServiceNow, Microsoft Teams

Workforce Engagement Management: One of the deepest WEM portfolios (specialist coaching tools, multiple forecasting algorithms, gamification)

AI advancing across customer and agent engagement 🛡️

Brand founded in 2003, 13 years before NICE entered CCaaS

USD 150 million share repurchase programme announced

CCaaS Type: Cloud Native CCaaS, AI Native CCaaS 🛡️

Strengths vs CallCorp

Cloud native heritage. First CCaaS solution released in 2003, deep brand recognition. 🛡️

Strong WEM portfolio. Among the deepest in the industry alongside NICE and Genesys. 🛡️

Revenue scale. Over USD 1 billion in annual revenue with 105% dollar retention. 🛡️

Enterprise partnerships. Google Cloud, Epic, Salesforce, ServiceNow, Microsoft Teams integrations. 🛡️

Weaknesses vs CallCorp

CEO transition risk. New CEO from outside CCaaS (workflow automation background). 🔍

No partner OEM model. Five9 does not offer white-label partner-controlled pricing. 🔍

No self-hosting option. Cloud-only deployment model. 🔍

High pricing floor. Starting at USD 119 may exclude SMB segment. 🛡️